Hellopeter
Share Your Experience
DW
Daniel W

1 reviews | Active since Dec 2019

30 Sept 2024, 13:35

Customer Service, What Customer Service?

Hi Clientele,

I highly recommend customer service training workshops for your company. I will mention this to the MD.

Once again, you have not failed to disappoint.

According to the experts:

Customer service is not a department. It’s a philosophy that every member of an organization, from the CEO to the most recently hired, must embrace.

0
Replies (4)
Clientele Life
Clientele Life's reply30 Sept 2024, 14:17
Official
Dear Daniel W, 
  
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
      
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
               
Yours sincerely, 

Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
Clientele Life
Clientele Life's reply02 Oct 2024, 13:23
Official
Dear Daniel W, 
 
Thank you for raising your concerns with us. 
 
We confirm that we made contuct with you to discuss and address your complaint.  We confirm that we will pay the first Cash Back Bonus within 24 to 48 business hours and the second bonus by Tuesday next week.  We sincerely apologise for the inconvenience caused.
 
Please note that we have also attached your policy documents on the email sent.
 
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
 
Yours sincerely, 
 
Lindiwe Mabizela
Service Support Team Leader 
Clientele Life

DW
Daniel W's update10 Oct 2024, 09:20
Reviewer Update
Initially, I experienced communication problems. Unfortunately, these were technically related. Their Service Support Team Leader, Lindiwe Mabizela, contacted me, and she was able to resolve all of my pain points.

Thank you, Lindiwe, for providing excellent service.
Clientele Life
Clientele Life's reply10 Oct 2024, 11:23
Official
Dear Daniel W, 

We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
     
We are glad that we could be of assistance.  We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback. 
  
Please do not hesitate to contact us should you have any further queries. 
 
Yours sincerely, 
 
Judith Mboweni
Service Support Specialist 
Clientele Life