WH
Wynand H

1 reviews | Active since Dec 2024

24 Jul 2025, 10:31

Customer Service took a while to respond

Customer Service took a while to respond. And after sending a message, they did not respond at all. I had to resolve the matter over the phone. Afterwards, they got back to me, to tell me that my query was resolved. Not very helpful

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Replies (2)
Clientele Life
Clientele Life's reply24 Jul 2025, 10:35
Official
Dear Wynand V,  

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely,

Market Conduct
Clientele Life 
Clientele Life
Clientele Life's reply24 Jul 2025, 12:42
Official
Dear Wynand V,

We confirm that we made contact with you to provide feedback regarding the concerns raised.

At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy was cancelled as per your request.

It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.

We trust you find this in order, however should you require any further assistance please feel free to contact us again.

Yours sincerely,

Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life