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 Dear Roseline L,   It is our pleasure to address your concerns. We apologize for any inconvenience caused.  Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful, the line was not clear.  Please note that we will contact you again to assist you further regarding your complaint.  We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.  Yours sincerely,  Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life 

Dear Roseline L,    We confirm that we made contact with you to provide feedback regarding the concerns raised.   At the outset, we would like to apologize for the inconvenience you may have experienced.  As per our telephonic discussion, we have confirmed your Clientele Funeral Dignity Plan is still active and up to date. We have explained the registration process for self-service on the Clientele App. 
We trust you find this in order, however should you require any further assistance please feel free to contact us again.   Yours sincerely,  Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life