1 reviews | Active since Jun 2016

29 Dec 2017, 08:47

******, *******

I joined IFA since June 2017 thinking its a great investment plan especially since its under Clientele. Few weeks ago i called to actually changed my policy but was told that they will take 75% of the premium that I already paid. that is a ****************. I did not understand that so I thought to myself let me cancel the whole thing. I only got a changed from what i have invested for the last 6 months. where is the rest? Hell I don't know. Now this morning i received a message from my bank that Clientele took another premium from my account. when I called to ask them what is it for because I cancelled with them and blocked them from my bank. The fact that i blocked them from taking more money from my bank meant nothing to them because they are used taking from people and so hard to give back. they are ****** and they are *******. if you wish to join investment plan i suggest you look elsewhere. Companies like Old Mutual are much better to deal with than these *******.

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Replies (1)
Clientele Life
Clientele Life's reply02 Jan 2018, 14:15
Official

Kindly, note that the complaint lodged was received and the contents noted.

We have attempted to contact you from the 29/12/2017 to the 02/01/2017, unfortunately with no success. We require more information as we were unable to find any details under the information that was provided.

Please contact us on *** or email ***.

Regards,

Benita Steyn

Service Recovery Specialist

Subsequent to the telephonic attempt to address your complaint an email was forwarded to you relating to the matter

Best regards,