******, *******
I joined IFA since June 2017 thinking its a great investment plan especially since its under Clientele. Few weeks ago i called to actually changed my policy but was told that they will take 75% of the premium that I already paid. that is a ****************. I did not understand that so I thought to myself let me cancel the whole thing. I only got a changed from what i have invested for the last 6 months. where is the rest? Hell I don't know. Now this morning i received a message from my bank that Clientele took another premium from my account. when I called to ask them what is it for because I cancelled with them and blocked them from my bank. The fact that i blocked them from taking more money from my bank meant nothing to them because they are used taking from people and so hard to give back. they are ****** and they are *******. if you wish to join investment plan i suggest you look elsewhere. Companies like Old Mutual are much better to deal with than these *******.
Kindly, note that the complaint lodged was received and the contents noted.
We have attempted to contact you from the 29/12/2017 to the 02/01/2017, unfortunately with no success. We require more information as we were unable to find any details under the information that was provided.
Please contact us on *** or email ***.
Regards,
Benita Steyn
Service Recovery Specialist
Subsequent to the telephonic attempt to address your complaint an email was forwarded to you relating to the matter
Best regards,
Kindly, note that the complaint lodged was received and the contents noted.
We have attempted to contact you from the 29/12/2017 to the 02/01/2017, unfortunately with no success. We require more information as we were unable to find any details under the information that was provided.
Please contact us on *** or email ***.
Regards,
Benita Steyn
Service Recovery Specialist
Subsequent to the telephonic attempt to address your complaint an email was forwarded to you relating to the matter
Best regards,
