1 reviews | Active since Jul 2017
*****ed and ****med by IFA no cash back after 60premiums
I would like to warn other people with IFA life cash back, there is no such, you will never receives it. They are ******. I was supposed to get it in May was told need 2more months to get it, after 2mnths now um told one more month. When you go to IFA offices in Durban workshop. They show you a unprofessional handwritten paper mounted on the wall with telephone number for call centre. First I called spoke to Nonhlanhla who did noth bother to escalate my problem or calling me back. Then spoke to Angelo who defended her collegue told me they are inbounds so she couldnt call me back, fair enough what about email or attend my quiry she did nothing. Angelo too was no help at all then Abigail who just did not waist her time she just told me if i wanna be help by another person she can put me through since she had no patience or put herself in clients shoes. I have spent a lot calling the centre no one ever calls me back when my airtime.finishes or an courtesy e-mail . They so unprofessional in everything. While was taking down the call centte number another guy said to me hey sister i am also here to cancel mines this people are crools they sont even have offices but only a *****ed handwritten telephone number. So they have gain almost 15k from me for nothing. NOTHING CALLED CASH BACK. YOU WILL GET IT IN YOUR DREAMS. PLEASE DONT FALL FOR THIS ****
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Please note that the complaint lodged was received and the contents noted regarding the your cash back query on your IFA Life Cash Back Plan.
We have attempted to contact you on the 07/08/2018 and 08/08/2018 on the cell phone number provided to discuss and address your complaint, unfortunately with no success.
Please can you advise us as to when we can contact you, or kindly provide us with an alternative number where we can contact you.
Your response will be highly appreciated in this regard.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Please note that the complaint lodged was received and the contents noted regarding the your cash back query on your IFA Life Cash Back Plan.
We have attempted to contact you on the 07/08/2018 and 08/08/2018 on the cell phone number provided to discuss and address your complaint, unfortunately with no success.
Please can you advise us as to when we can contact you, or kindly provide us with an alternative number where we can contact you.
Your response will be highly appreciated in this regard.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Dear ntombi-majozi
We confirm that we attempted to contact you on 07th, 08th and 13th August 2018 without success.
Our records indicate that you have spoken to a number of consultants who confirmed that your premium count was at 59 paid premium for August 2018. As per the Cash Back rules the Cash Back benefit is payable after receipt of 60 paid premiums.
It is important to note that the premiums paid are calculated accurately and in line with the count for the payment of the Cash Back Benefit. We confirm that you would have qualified for your Cash Back Benefit in August 2018, however you reversed your July and August 2018 premiums at the bank and cancelled your policy.
The Cash Back Benefit is only applicable to an active policy. As mentioned above you have elected to reverse the debit orders and cancel your policy. Upon cancellation of the policy all benefits and cover are forfeited.
We trust you find the above in order, however should you not be satisfied with the outcome kindly find the escalation process as per the email sent to the address we have on record.
Kind Regards,
Siphesihle Rodolo
Service Recovery Specialist
Dear ntombi-majozi
We confirm that we attempted to contact you on 07th, 08th and 13th August 2018 without success.
Our records indicate that you have spoken to a number of consultants who confirmed that your premium count was at 59 paid premium for August 2018. As per the Cash Back rules the Cash Back benefit is payable after receipt of 60 paid premiums.
It is important to note that the premiums paid are calculated accurately and in line with the count for the payment of the Cash Back Benefit. We confirm that you would have qualified for your Cash Back Benefit in August 2018, however you reversed your July and August 2018 premiums at the bank and cancelled your policy.
The Cash Back Benefit is only applicable to an active policy. As mentioned above you have elected to reverse the debit orders and cancel your policy. Upon cancellation of the policy all benefits and cover are forfeited.
We trust you find the above in order, however should you not be satisfied with the outcome kindly find the escalation process as per the email sent to the address we have on record.
Kind Regards,
Siphesihle Rodolo
Service Recovery Specialist
Dear ntombi-majozi
We confirm receipt of your request for the paid premium breakdown qualifying you towards the Cash Back Benefit.
Please be informed that we sent it to you on the email address we have on record.
We trust you find the above in order, however should you not be satisfied with the outcome kindly find the escalation process as per the email sent.
Kind Regards,
Siphesihle Rodolo
Service Recovery Specialist
Dear ntombi-majozi
We confirm receipt of your request for the paid premium breakdown qualifying you towards the Cash Back Benefit.
Please be informed that we sent it to you on the email address we have on record.
We trust you find the above in order, however should you not be satisfied with the outcome kindly find the escalation process as per the email sent.
Kind Regards,
Siphesihle Rodolo
Service Recovery Specialist