NM
Nthabiseng M
1 reviews | Active since Oct 2015
25 Mar 2019, 08:30
****py service & debits before you give them all the details
Good Day,
I would like to cancel this policy as I did not give all the details of the people I would like to cover however your company is already debiting, what if I wish to claim & there are no details of the person I want to lodge a claim for?
Please reverse my money & cancel the policy !!!!
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Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
25 Mar 2019, 09:37We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Shanitha Hanuman
Service Support Supervisor
Clientele Life's reply25 Mar 2019, 09:37
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Shanitha Hanuman
Service Support Supervisor
Clientele Life's replyOfficial
26 Mar 2019, 11:49Dear Nthabiseng N
Thank you for raising your concerns with us.
We confirm that we contacted our policyholder to provide feedback regarding the concerns raised.
Furthermore we would like to thank you for the feedback you gave us, we highly appreciate it and we assure you that it will be escalated to the relevant management.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Clientele Life's reply26 Mar 2019, 11:49
Official
Dear Nthabiseng N
Thank you for raising your concerns with us.
We confirm that we contacted our policyholder to provide feedback regarding the concerns raised.
Furthermore we would like to thank you for the feedback you gave us, we highly appreciate it and we assure you that it will be escalated to the relevant management.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist