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Nimmi B

1 reviews | Active since Jan 2021

18 Jan 2021, 10:45

Cover mix up

I have 2 policy with them One was paid when my aunt died,the other is my mum's Called them today and was told my mum is dead and they paid me out My mum is very much alive They have debited my account every month They *********** Have no idea what is happening Waiting for a reply from the manager Have no idea where they got a dead certificate 2 different policies same surname different years they where taken How the hell can u mix that up

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Replies (3)
Clientele Life
Clientele Life's reply18 Jan 2021, 12:15
Official
Dear Nimmi B,
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,
  
Siphesihle Rodolo
Service Support Specialist
Clientele Life 
NB
Nimmi B's update18 Jan 2021, 12:23
Reviewer Update
I want a time frame for this matter to be resolved
If anything happens to my mum ur will pay out
This policy is from 2005
Sort the error
Reply within 24 hrs
Clientele Life
Clientele Life's reply19 Jan 2021, 13:12
Official
Dear Nimmi B, 

Thank you for raising your concerns and bringing this matter to our attention.

We confirm that we have contacted you and the necessary feedback was provided regarding the raised concerns on your mothers policy.

We would like to sincerely apologize for the oversight on our side, and confirm that this is not the level of service we aim to offer our clients.

The policy has since been reactivated, and your mother will continue to enjoy full cover on the policy a discussed.

We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.

Yours Sincerely,

 Siphesihle Rodolo
Service Support Specialist
Clientele Life