1 reviews | Active since Apr 2021
Continuous cold calling / pre-recorded sales calls
On the 10th of June 2020, I sent a mail to *** requesting for my details to be removed from Clientele's databases which were resulting in me receiving cold calls including pre-recorded sales calls. On the 12th of June, I received a reply stating that this was done.
However, at the beginning of the year I started to receive calls again, sometimes multiple times per day. On the 7th of April 2021, I again sent a mail to *** to raise this and asked for a second time for my details to be removed. Even though the automatic email response I received stated that Clientele will respond within two working days, it took a week for them to respond and the response I received stated that my query qualifies for assistance on Clientele's WhatsApp BOT platform. But this platform seems to be only for existing Clientele customers because the first information it requests is a policy number or ID number.
So it seems that Clientele is avoiding the issue by passing my request between communication platforms. I really cannot believe that at one stage I actually considered becoming a customer of yours but, please, all I want is for you, Clientele, to never contact me again. Also, as per Clientele's advice included in the first response received last year, I have registered on the National Opt-Out Register of the Direct Marketing Association of South Africa (DMASA), for what it is worth.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.
We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard.
Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.
We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard.
Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life