LH
Louis H

1 reviews | Active since Jun 2019

14 Nov 2019, 10:58

Continues Harassment

Without Prejudice. Please stop harassing me on a daily bases as I have warned your telemarketing teams to remove me from your system and to stop calling me. I must of had over 50 calls in the last week and a half. Should this continue, I will open a case of harassment. Please do not call me again

0
Replies (2)
Clientele Life
Clientele Life's reply14 Nov 2019, 12:36
Official
Dear  Louis H 
 
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Siphesihle Rodolo

Service Support Specialist   

Best regards,

Clientele Life
Clientele Life's reply15 Nov 2019, 15:14
Official
Dear Mr Louis H, We thank you for escalating your concerns and allowing us the opportunity to address your complaint. Our response to the matter refers: We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions. We have since requested for your details to be removed from our database and the requested was processed successfully, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices.  Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list. It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org  We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Judith MboweniService Support Specialist 

Best regards,