SC
Sandra C

1 reviews | Active since Sept 2010

07 Apr 2016, 12:55

Contacting through private app

I was rather disturbed to receive 2 missed calls from an unknown number on Viber, a messaging app on my phone. I researched the number on Google only to come across a similar complaint on Hello Peter. The third call in ten minutes I answered to discover an automated message asking me if I want to speak to an agent. Luckily for that agent I opted not to and rather came here to complain.<br> I consider this a gross invasion of my privacy. I have Viber installed for the sole purpose of chatting to my mother and father in the UK and I resent that line of communication being invaded by telemarketing. If I want ****** life insurance I'll get my own quotes, and certainly not from Clientele Life ever again.<br> What is more disturbing is that your response to the previous complaint was a denial that you had called them, well I listened closely and my call was most certainly from Clientele Life, so do not try and deny it, just remove me from your list and DO NOT call me again via any means, be it a normal call or via an app. And don't refer me to the do not call list either, I am asking you, Clientele Life, specifically to remove me from YOUR list.

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Replies (1)
Clientele Life
Clientele Life's reply07 Apr 2016, 14:01
Official
Hello Sands85,

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Your sincerely,

Benita Steyn,

Service Recovery Specialist