Consultants keep selling me new products but can't solve my problem

<p>I am really unhappy with the service from Clientele. I contacted them about the Ultimate Dignity Plan that is bombarding our screens everyday. According to the plan all members are covered for full funeral cover as well as premiums refund, yet with my policy only I, the main member is covered. I asked the first consultant to assist with making sure that my cover is corrected and was told that the person that signed me up did not do a correct job. They then said they would get somebody more qualified to call me. This supposedly more qualified person calls me to sell me other products and not solve my problem! I explain to them that I need assistance with this one problem before I can even consider taking up another product with them. Almost two weeks later I finally get a call from them but it is the same problem; they are not qualified to help me with my query but they will get another to call me. </p> <p> </p> <p>When I, out of frustration, tell the consultant that they had better not send me somebody who will sell me a product instead of solve my problem she was gobsmacked. She then suggests that I call the service centre line and ask for assistance there. The service from Clientele has been disgusting! You are clearly a company that is more concerned with getting people to sign up but not looking after them when they are clients. I will make a point to share with anybody willing to listen on the bad service you give. I will most certainly NOT be taking up any other products with you. I would much rather take my chances with another company. Can somebody please explain to me what kind of company tries to sell you another product when they cannot solve the problem that you have with the one product? It makes absolutely no sense!</p>