1 reviews | Active since Mar 2009
Constant Harransment 8 - 10 calls a week
This call centre does not seem to understand NO. i have asked that my name be removed from the call system and no one has done anything, I spoke to a call center agent whose supervisor was first in a meeting then after a threat of social media magically appeared. I asked the supervisor a Mr Sibusisu Lushaba" to remove my name from the list and email me a confirmation from his side, he "took" my Email and thought its funny. I then told him that i was going to use his name in the complaint and then he actually wanted my email address. After speaking to "his Boss" he said he would get ahold of the marketing company and laughing all the time. if this is what your sales and client services are like then it is a poor reflection on clientele
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns.
At the outset we would like to apologise for any inconvenience caused.
We refer to the telephonic discussion with our Investigator (Millicent Kentshane) and confirm that this matter has been referred to our Marketing and Media Department who receives their data from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
Furthermore, we confirm that your details have been removed from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the ‘Do Not Contact’ list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national ‘Do Not Contact’ list hosted by the DMA. More information on this can be found at www.dmasa.org.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require any further assistance, please feel free to contact us again.
Kind regards,
Dalene van Rayne
Supervisor
Compliance
Thank you for raising your concerns.
At the outset we would like to apologise for any inconvenience caused.
We refer to the telephonic discussion with our Investigator (Millicent Kentshane) and confirm that this matter has been referred to our Marketing and Media Department who receives their data from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
Furthermore, we confirm that your details have been removed from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the ‘Do Not Contact’ list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national ‘Do Not Contact’ list hosted by the DMA. More information on this can be found at www.dmasa.org.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require any further assistance, please feel free to contact us again.
Kind regards,
Dalene van Rayne
Supervisor
Compliance