1 reviews | Active since Jun 2019
Concellation of my hosipital plan
I joined your hosipital plan two months ago. the agent i spoke to asked me to join this your scheme of sourcing clients which I declined.surprising the money being collected for premium is including fees for that respective scheme.
On 15 May2019 I sent you a fax asking you to rectify( fax from ********** 296 fax to ********** 133) the deduction made on May showed that nothing was rectified. the agent I spoke to promised to send me terms and conditions of the above health plan. up to now i have not received anything. My money is being deducted but I do not have any documentation about my health plan.
Regarding the abovementioned, I feel that you are not profrssional. I do not have any other option but to cancel my policy with you.Next month I will not provide funds for you to collect. Please I kindly ask you to cancel the stop order collecting money from my FNB account.
Yours Sincerely Keresencia Mubariki
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Lindiwe Mabizela
Service Support Specialist