Complaints

I took out a funeral policy with clientele life and submitted my funeral claim last week Friday.,after doing everything that is required submitting all required documents ,and this week Saturday thr 19th we must lay our beloved niece to rest ., I'm having difficulty with this company to make a payment ,they send me from pillar to post I've been spoken to different consultants and no one can assist me in this regard My name is Deon White and the deceased name is Eunice Wilson Could you kindly assist me.....