TD
Thobeka D
1 reviews | Active since Oct 2022
20 Oct 2022, 15:05
Complaints
My name thobeka Dube,I called with regard to a claim and clientele failed me,the *********** is unspeakable,The first time I called I was assured of assistance with regards to my late father Thamsanqa Aaron Mthombeni,I had statemented that the beneficiary was changed **********ly and I asked for the claim to be on hold until this was proven,The agent agreed.I was called by one of the agents telling me they suspect ***** with the signature and the claim will be on hold until further notice...how can such a big company like clientele be so unprofessional,not unless the person who is doing all this ***** has someone helping them on the inside...I will definitely on HalloPetter expose clientele about this pathetic service when I'm still trying to grieve the lost of my father
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
20 Oct 2022, 15:22Dear Thobeka D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply20 Oct 2022, 15:22
Official
Dear Thobeka D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
24 Oct 2022, 12:34Dear Thobeka D,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologize for any inconvenience caused by the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Nkonzo Masimula) was in contact with you regarding the claim, and confirmed all proceedings of the claim payment.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologize for any inconvenience caused by the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Nkonzo Masimula) was in contact with you regarding the claim, and confirmed all proceedings of the claim payment.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Clientele Life's reply24 Oct 2022, 12:34
Official
Dear Thobeka D,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologize for any inconvenience caused by the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Nkonzo Masimula) was in contact with you regarding the claim, and confirmed all proceedings of the claim payment.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologize for any inconvenience caused by the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Nkonzo Masimula) was in contact with you regarding the claim, and confirmed all proceedings of the claim payment.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
TD
Thobeka D's updateReviewer Update
24 Oct 2022, 14:51I don’t think Clientel sees the seriousness of the matter,and you basically not doing a damn thing to assist me,all you doing is giving me pointless reassurance which is making me come to a conclusion that your service is pathetic so I will go back to Hellopetter and I will inform my lawyer of all this unhelpful behavior...I have said a million times on email and on calls that there was ***** done,Clientel released the money to the person who did *****...what you should be telling me is what will be done from here onwards to either freeze that money on reverse until this investigation is done!****e you people not listening to the calls that were made!!!can i directly speak to nkonzo Masimula and can a way forward.Clientel allowed crime to happen right under their nose and after I have said ***** was done,they release the money without informing me now how will this pathetic reassurance help me!!!Listen to the calls and do what needs to be done accordingly...I will go as far as going on radio with this matter
TD
Thobeka D's update24 Oct 2022, 14:51
Reviewer Update
I don’t think Clientel sees the seriousness of the matter,and you basically not doing a damn thing to assist me,all you doing is giving me pointless reassurance which is making me come to a conclusion that your service is pathetic so I will go back to Hellopetter and I will inform my lawyer of all this unhelpful behavior...I have said a million times on email and on calls that there was ***** done,Clientel released the money to the person who did *****...what you should be telling me is what will be done from here onwards to either freeze that money on reverse until this investigation is done!****e you people not listening to the calls that were made!!!can i directly speak to nkonzo Masimula and can a way forward.Clientel allowed crime to happen right under their nose and after I have said ***** was done,they release the money without informing me now how will this pathetic reassurance help me!!!Listen to the calls and do what needs to be done accordingly...I will go as far as going on radio with this matter
Clientele Life's replyOfficial
02 Nov 2022, 13:21Dear Thobeka D,
We confirm that the necessary feedback was provided on the claim.
Kindly note that in the event that your complaint is not satisfactorily resolved, you may refer the complaint to the INDEPENDENT ARBITRATOR, the escalation process has been sent to your mobile number.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Claims Department
We confirm that the necessary feedback was provided on the claim.
Kindly note that in the event that your complaint is not satisfactorily resolved, you may refer the complaint to the INDEPENDENT ARBITRATOR, the escalation process has been sent to your mobile number.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Claims Department
Clientele Life's reply02 Nov 2022, 13:21
Official
Dear Thobeka D,
We confirm that the necessary feedback was provided on the claim.
Kindly note that in the event that your complaint is not satisfactorily resolved, you may refer the complaint to the INDEPENDENT ARBITRATOR, the escalation process has been sent to your mobile number.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Claims Department
We confirm that the necessary feedback was provided on the claim.
Kindly note that in the event that your complaint is not satisfactorily resolved, you may refer the complaint to the INDEPENDENT ARBITRATOR, the escalation process has been sent to your mobile number.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Claims Department