NM
Ntsikelelo M
1 reviews | Active since Mar 2020
02 Dec 2021, 13:41
Complaints
Clientele is a ****! So ************!! I sent a request for cancellation because they did not meet their end of the deal. I was in a predicament and needed them and they couldn't render tye services they promised. When I sent them the communication, I got an auto response telling me they will respond in two day. I never got any response from them but month end they debit my account. I am still receiving messages about the policy that according to me should've been cancelled a month ago! What an evil way of making money! I'll never advise anyone to use Clientele!!!!
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Replies (2)
Clientele Life's replyOfficial
02 Dec 2021, 15:25Dear Ntsikelelo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply02 Dec 2021, 15:25
Official
Dear Ntsikelelo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
02 Dec 2021, 19:44 Dear Ntsikelelo M, Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and a way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for the delay caused in processing your request. Furthermore, we confirm that your policy has been cancelled and that we have escalated your refund to the relevant department for further assistance. We however do understand your frustration and apologize for any inconvenience caused in this regard. We trust you find this in order, however should you require any further assistance please feel free to contact us directly. Yours sincerely, Lebohang Makhakhe Service Support Specialist Clientele Life
Clientele Life's reply02 Dec 2021, 19:44
Official
Dear Ntsikelelo M, Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and a way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for the delay caused in processing your request. Furthermore, we confirm that your policy has been cancelled and that we have escalated your refund to the relevant department for further assistance. We however do understand your frustration and apologize for any inconvenience caused in this regard. We trust you find this in order, however should you require any further assistance please feel free to contact us directly. Yours sincerely, Lebohang Makhakhe Service Support Specialist Clientele Life