1 reviews | Active since May 2021
(Complaint) Want to cancel clientele policy
I was recently ******* by a clientele sales person to join funeral policy. The lady said we only doing an application, so they can see that she's working and that I'll be soon contacted by clientele to tell me more about the policy and to confirm if I'm interested, but to my surprise a week later I recieved an sms from clientele informing me that they will be a debit of R207 without my consent. I checked on my bank app and I saw that I have a debit order of clientele - that I didn't even want from the first, I even tried contacting customer care service by email, calling but no luck. Today I woke up to R207 taken from my account. Can you please help me cancel this policy and refund me as I am a student, I can't afford it and as my mom is not working she's relaying on me.
Please help me cancel this policy immediately - ASAP
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct