Complaint: Unresolved Cancellation and Missing Refund – Lodewyk Rothman Subject: Unauthorized Debit and Failure to Refund)

I am writing to formally lodge a complaint regarding the poor service and lack of follow-through from Clientele. Despite officially cancelling my policy on 20 February 2026, a debit of R375.00 was still processed against my account on 28 February. I immediately contacted your offices on that same day, and I was assured that the R375.00 would be refunded by 12 March 2026. As of today, 26 March 2026, no refund has been received. Furthermore, the Debit Check remains active on my bank account, which is completely unacceptable for a cancelled policy. I require the following actions to be taken immediately: Full Refund: The amount of R375.00 must be refunded to my account within the next 24 hours. Notification: Send a formal notification of the policy cancellation via WhatsApp or SMS to my registered number. Debit Check Removal: Cancel the "hanging" Debit Check at the bank immediately to prevent any further unauthorized attempts. Customer Details: Name: Lodewyk Rothman

Policy/Ref Number: *** Contact Number: *** Email: *** I expect a swift resolution to this matter to avoid further escalation.