Complaint Regarding Unauthorized Payment and Misleading Sales Practices by Clientele Life

I am writing this review to express my dissatisfaction and frustration with Clientele Life, and to bring attention to what I believe is an ********* and misleading business practice. On September 23, 2025, a deduction of R364 was taken from my account without my authorization or consent. I was approached by a man named Jordan at Festival Mall, who claimed to work for Clientele Life. During our brief interaction, I made it explicitly clear that I was not interested in purchasing any life cover because I was already satisfied with my existing coverage.

Jordan, however, insisted that I wouldn’t be joining anything and that his only goal was to get commission for approaching potential clients and taking down their details. I was under the impression that I was merely providing my phone number and name for a non-binding conversation or inquiry. I specifically told him I was not giving my account number or agreeing to any form of coverage or debit order.

Yet, despite my clear refusal to engage with any Clientele Life products, I discovered that R364 had been debited from my account. This unauthorized payment raises serious concerns about the sales practices used by Clientele Life, as well as the lack of transparency in how they handle customer consent.

I have not signed any agreement or provided my account details for any form of debit check. I did not verbally agree to any terms, nor was I informed that I would be enrolled into any sort of program that would involve financial deductions. It feels like my personal information was used without my consent for purposes I did not agree to.

I am requesting an immediate refund of the R364 taken from my account, as well as clarification on how my details were processed and why I was charged without my approval. I would also appreciate an explanation of how Clientele Life intends to address this situation to prevent others from experiencing similar issues.

This incident has not only caused unnecessary financial stress but has also led me to question the integrity of the company's sales practices. I hope that Clientele Life takes my concerns seriously and resolves this matter swiftly and appropriately.

Sincerely, Vuyolwethu Bianca Thwala ***