LS
Lebogang S
1 reviews | Active since Oct 2024
04 Oct 2024, 06:21
Complaint
On September 16th one of the consultants by the name of Tshepang called and pitched a cell phone deal to me, I then let him go through with the Debi check since I thought it was a "cell phone" deal but he then switched the subject into "clientel perks" and told me that they first need to enable the perks thing then after it'll be a cell phone. On the 18th September I called to cancel and close the whole plan, (cell phone and perks) the consultant assured me that it was all canceled and that my money wasn't gonna be debited since I canceled before 5days but to my surprise money (R150) was debited from my account today. I need my money back.
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Replies (2)0
Replies (2)Clientele Life's replyOfficial
04 Oct 2024, 08:34Dear Lebogang S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply04 Oct 2024, 08:34
Official
Dear Lebogang S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
10 Oct 2024, 12:03Dear Lebogang S,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Clientele Life's reply10 Oct 2024, 12:03
Official
Dear Lebogang S,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
