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Nontuthuzelo R

1 reviews | Active since Mar 2026

03 Mar 2026, 12:34

COMPLAINT

I have clientele perks that are deducting R170 2 times a month when I try to cancel or dispute I can't called them 2 times when I mention cancellation they put me on hold for 10 minutes until I hang also wrote an email asking to cancel they said they can't I must call but when I do they put me on hold. I did not even authenticate the deductions I want that thing cancelled within this week Clientele is full of ****** I don't even know how they got hold of my things after canceling their Life policy that had wrong information even my surname is wrong but taking money

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Replies (2)
Clientele Life
Clientele Life's reply03 Mar 2026, 12:37
Official
Dear Nontuthuzelo R,

We confirm receipt of the concerns raised and apologize for any inconvenience caused. 

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely, 

Market Conduct 
Clientele Life
Clientele Life's reply04 Mar 2026, 11:39
Official
Dear  Nontuthuzelo R,
  Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.  We have attempted to contact you at the cell phone number provided to discuss and address your complaint, but to no success.  Please be informed that we will contact you again to assist you further regarding your complaint.  We trust that you find the above in order. Please feel free to contact us again should you require urgent assistance.  Yours sincerely,  Judith Mboweni Service Support Specialist
Clientele Life