PT
Potia T
1 reviews | Active since Feb 2021
25 Feb 2021, 12:23
Complaint
Om the 1st of december i was ******* by a clientel sales person he said he was checking if i qualify or not the next thing i get an sms saying you have debit money from my account for a policy Kindly bring my money back because you even charged me twice & cancel the policy This is *****
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
25 Feb 2021, 12:46Dear Potia T,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply25 Feb 2021, 12:46
Official
Dear Potia T,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
PT
Potia T's updateReviewer Update
25 Feb 2021, 12:52Thank you I'll be waiting
PT
Potia T's update25 Feb 2021, 12:52
Reviewer Update
Thank you I'll be waiting
Clientele Life's replyOfficial
14 Apr 2021, 09:55Dear Potia T,
By now our investigator was in contact with you to provide feedback regarding your dispute. It was found that you provide your personal details and signed the application form giving us permission to debit your account. Regrettably, there will be no refund however your policy has been cancelled. We trust that this matter has been resolved and confirm that an SMS with our escalation process was sent to you, should you not be satisfied with the outcome. Kind regards, Market Conduct
By now our investigator was in contact with you to provide feedback regarding your dispute. It was found that you provide your personal details and signed the application form giving us permission to debit your account. Regrettably, there will be no refund however your policy has been cancelled. We trust that this matter has been resolved and confirm that an SMS with our escalation process was sent to you, should you not be satisfied with the outcome. Kind regards, Market Conduct
Clientele Life's reply14 Apr 2021, 09:55
Official
Dear Potia T,
By now our investigator was in contact with you to provide feedback regarding your dispute. It was found that you provide your personal details and signed the application form giving us permission to debit your account. Regrettably, there will be no refund however your policy has been cancelled. We trust that this matter has been resolved and confirm that an SMS with our escalation process was sent to you, should you not be satisfied with the outcome. Kind regards, Market Conduct
By now our investigator was in contact with you to provide feedback regarding your dispute. It was found that you provide your personal details and signed the application form giving us permission to debit your account. Regrettably, there will be no refund however your policy has been cancelled. We trust that this matter has been resolved and confirm that an SMS with our escalation process was sent to you, should you not be satisfied with the outcome. Kind regards, Market Conduct