Complaint claims asserors

S*** assessor called and said they cancelled the claim because they not sure if the Dr has admitting rights,the Dr wouldn't be able to admit me in that hospital if he didn't have admitting rights,this Dr has alwaysbooked me in,this was very rude and demeaning, couldn't they have just picked up the phone and ask the hospital for the doctors admitting rights,everytime with clientele asserors they want you to go to the arbitrator first before attending to your claim,I've never ever received my airtime and movie tickets when I signed the telephonic contract and these people at claims don't want to listen to the telephonic contract,ones health is not the best you'd swear these people want to kill u with frustration.i have to put a complaint here on helopeter before they attend to me,all the time,from 3 days ago ive been requesting a call back but nothing and I've been calling every day