KM
Keriokers M
1 reviews | Active since Sept 2020
29 Jul 2023, 08:26
complaint
I was so interested on the clientele health cash plan but the disappointment i got is heartbreaking.they skip months and now i was like let me cancell because they are inconsistent when it comes to debiting my account.i tried to reverse the July money its not allowing me and they double debitated me am so ****ed. they telling me ii forfeited my R2000 that was taken thursday 27th. taking them to ombudsman i want my money
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Replies (2)
Clientele Life's replyOfficial
31 Jul 2023, 14:47Dear Keriokers M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply31 Jul 2023, 14:47
Official
Dear Keriokers M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
01 Aug 2023, 13:26Dear Keriokers M ,
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
We confirm that we have been in contact with you and explained that your policy was cancelled outside of the 31-day cooling-off period, which means there is no refund. We have further explained how our billing system works and confirmed that the policy has been cancelled.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client.
Furthermore, the escalation process has been discussed and sent to you via SMS, should you not be satisfied with our feedback. We however do understand your frustration and apologize for any inconvenience caused.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria MokhuabaneService Support Specialist
Clientele Life
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
We confirm that we have been in contact with you and explained that your policy was cancelled outside of the 31-day cooling-off period, which means there is no refund. We have further explained how our billing system works and confirmed that the policy has been cancelled.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client.
Furthermore, the escalation process has been discussed and sent to you via SMS, should you not be satisfied with our feedback. We however do understand your frustration and apologize for any inconvenience caused.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria MokhuabaneService Support Specialist
Clientele Life
Clientele Life's reply01 Aug 2023, 13:26
Official
Dear Keriokers M ,
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
We confirm that we have been in contact with you and explained that your policy was cancelled outside of the 31-day cooling-off period, which means there is no refund. We have further explained how our billing system works and confirmed that the policy has been cancelled.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client.
Furthermore, the escalation process has been discussed and sent to you via SMS, should you not be satisfied with our feedback. We however do understand your frustration and apologize for any inconvenience caused.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria MokhuabaneService Support Specialist
Clientele Life
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
We confirm that we have been in contact with you and explained that your policy was cancelled outside of the 31-day cooling-off period, which means there is no refund. We have further explained how our billing system works and confirmed that the policy has been cancelled.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client.
Furthermore, the escalation process has been discussed and sent to you via SMS, should you not be satisfied with our feedback. We however do understand your frustration and apologize for any inconvenience caused.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria MokhuabaneService Support Specialist
Clientele Life