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ntombi N
1 reviews | Active since Aug 2011
28 Jan 2025, 19:35
Complaint bad company
I need you guys to reverse the money you took after I cancelled my life insurance policy and I have it in black and white via email, plus I have the confirmation! My policy number is ***
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
29 Jan 2025, 09:03Dear ntombi,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply29 Jan 2025, 09:03
Official
Dear ntombi,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
29 Jan 2025, 13:43Dear Ntombi N,
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you. We have since communicated that your policy was cancelled and the refund process was explained accordingly. As discussed telephonically, you confirmed that you were not satisfied with the feedback, and our internal escalation process was provided to you.
Furthermore, we would like to thank you for the feedback you provided to us, we highly appreciate it and value your input with regards to the quality of our service. We really do appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you. We have since communicated that your policy was cancelled and the refund process was explained accordingly. As discussed telephonically, you confirmed that you were not satisfied with the feedback, and our internal escalation process was provided to you.
Furthermore, we would like to thank you for the feedback you provided to us, we highly appreciate it and value your input with regards to the quality of our service. We really do appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Clientele Life's reply29 Jan 2025, 13:43
Official
Dear Ntombi N,
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you. We have since communicated that your policy was cancelled and the refund process was explained accordingly. As discussed telephonically, you confirmed that you were not satisfied with the feedback, and our internal escalation process was provided to you.
Furthermore, we would like to thank you for the feedback you provided to us, we highly appreciate it and value your input with regards to the quality of our service. We really do appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you. We have since communicated that your policy was cancelled and the refund process was explained accordingly. As discussed telephonically, you confirmed that you were not satisfied with the feedback, and our internal escalation process was provided to you.
Furthermore, we would like to thank you for the feedback you provided to us, we highly appreciate it and value your input with regards to the quality of our service. We really do appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life