1 reviews | Active since Jun 2020
COMPLAINT!!!
Good day Policy number : *** Please note your consultants called me to take up a policy, she took all my details i remember in the call she advised that i need to approve a debit order, and she will call me back to activate the policy, in July the debit order went off, to my surprise!
I reversed the debit order in July and Then again in August the debit order went off..I did not officially take up the policy and want a refund immediately, SO you want to take R529 from me assist with cancelling the policy i did not officially take up and tell me that you cant refund the one debit order that you took, you are *****ing peoples hard earned money.
Reference for complaint logged with Clientele : CER602398 I spoke to Mampho Mogami reference for call : ***5
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Benita Steyn has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken, as discussed we will gladly refund you the premium that was debited from your account. Should you require further assistance please feel free to contact us. RegardsMarket Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Benita Steyn has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken, as discussed we will gladly refund you the premium that was debited from your account. Should you require further assistance please feel free to contact us. RegardsMarket Conduct