BL
Bhashe L
1 reviews | Active since Nov 2023
08 Nov 2023, 18:55
Complaint
On the 25th of October 2023, clientele took R482.00 from my account I don't know why💔.I wish they should bring back my money into my account immediately before I take further steps.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
09 Nov 2023, 08:58Dear Bhashe L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply09 Nov 2023, 08:58
Official
Dear Bhashe L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
10 Nov 2023, 14:47Dear Bhashe L Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your IFA Ultimate Dignity Plan. We have attempted to contact you and the policy owner on the cell phone numbers provided to discuss and address your complaint, to no success. The policy has been cancelled and the cancellation letter was sent to the email address we have on record. Kindly note that a premium refund for the month of October will be processed and paid into your bank account within 24 to 48 working hours.
It is unfortunate that you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact us, and we will gladly welcome you back as a valued client.
We however apologise for the delay in processing your request and any inconvenience caused.
We trust you find this in order; however, should you require any further assistance, please feel free to contact us again. Yours sincerely, Kutlwano Tsoai
Service Support Specialist
Clientele Life
It is unfortunate that you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact us, and we will gladly welcome you back as a valued client.
We however apologise for the delay in processing your request and any inconvenience caused.
We trust you find this in order; however, should you require any further assistance, please feel free to contact us again. Yours sincerely, Kutlwano Tsoai
Service Support Specialist
Clientele Life
Clientele Life's reply10 Nov 2023, 14:47
Official
Dear Bhashe L Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your IFA Ultimate Dignity Plan. We have attempted to contact you and the policy owner on the cell phone numbers provided to discuss and address your complaint, to no success. The policy has been cancelled and the cancellation letter was sent to the email address we have on record. Kindly note that a premium refund for the month of October will be processed and paid into your bank account within 24 to 48 working hours.
It is unfortunate that you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact us, and we will gladly welcome you back as a valued client.
We however apologise for the delay in processing your request and any inconvenience caused.
We trust you find this in order; however, should you require any further assistance, please feel free to contact us again. Yours sincerely, Kutlwano Tsoai
Service Support Specialist
Clientele Life
It is unfortunate that you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact us, and we will gladly welcome you back as a valued client.
We however apologise for the delay in processing your request and any inconvenience caused.
We trust you find this in order; however, should you require any further assistance, please feel free to contact us again. Yours sincerely, Kutlwano Tsoai
Service Support Specialist
Clientele Life