MT
Mpho T
1 reviews | Active since May 2021
24 May 2021, 15:33
Complaint
Hy my name is Mpho,clientele has been debiting my last cents that I've been sent by my mom each and every month, it's been 2 months now,and I never made an agreement with them,please help me I need my money back
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
25 May 2021, 10:54Dear Mpho T,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply25 May 2021, 10:54
Official
Dear Mpho T,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
MT
Mpho T's updateReviewer Update
25 May 2021, 21:59Hy its Mpho,I'm not happy at all clientele,yes you did cancel the policy,but you can't refund my money back,they say 31 days has already passed so they won't be able to refund it,yet you took it without my consent,the other one you just took yesterday on the 24th,but you can't refund it,I could have bought something for my son with that money you took,I'm so disappointed in you clientele,I'm so so hurt????????
MT
Mpho T's update25 May 2021, 21:59
Reviewer Update
Hy its Mpho,I'm not happy at all clientele,yes you did cancel the policy,but you can't refund my money back,they say 31 days has already passed so they won't be able to refund it,yet you took it without my consent,the other one you just took yesterday on the 24th,but you can't refund it,I could have bought something for my son with that money you took,I'm so disappointed in you clientele,I'm so so hurt????????
Clientele Life's replyOfficial
23 Jun 2021, 12:54 Dear Mpho T,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. RegardsMarket Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. RegardsMarket Conduct
Clientele Life's reply23 Jun 2021, 12:54
Official
Dear Mpho T,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. RegardsMarket Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. RegardsMarket Conduct