KM
Knowledge M
1 reviews | Active since Mar 2026
17 Mar 2026, 18:38
Complaint about unauthorized debit order and cancelation of unwanted policy.
I have been waiting for my policy and debit order of which I never authorized to be canceled and my refund since from last week.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
17 Mar 2026, 21:00Dear Knowledge M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply17 Mar 2026, 21:00
Official
Dear Knowledge M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
18 Mar 2026, 10:23Dear Knowledge M,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset we would like to apologise for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund was paid today.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset we would like to apologise for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund was paid today.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply18 Mar 2026, 10:23
Official
Dear Knowledge M,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset we would like to apologise for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund was paid today.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset we would like to apologise for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund was paid today.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life