SM
Siya M
1 reviews | Active since May 2023
24 May 2023, 19:39
Complaint
Clientele took my money last month without my permission and I reported this issue several times they kept telling me that they will send/pay me back my money in 24 hours but still they didn't. I didn't even open an account there but they took my money, clientele is not trustworthy I kept calling them and they told me they sent the money but there's no money at all
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
25 May 2023, 10:06Dear Siya M
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
Clientele Life's reply25 May 2023, 10:06
Official
Dear Siya M
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
25 May 2023, 11:37Dear Siya M We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset we would like to apologise for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund was sent for payment today. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely,
Kutlwano Tsoai
Service Support Specialist Clientele Life
Kutlwano Tsoai
Service Support Specialist Clientele Life
Clientele Life's reply25 May 2023, 11:37
Official
Dear Siya M We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset we would like to apologise for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund was sent for payment today. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely,
Kutlwano Tsoai
Service Support Specialist Clientele Life
Kutlwano Tsoai
Service Support Specialist Clientele Life