COMPLAINT

I called the claims department on 28 April to register a claim on behalf of my sister <br> and I received an email with details of documents requested to process the claim. On the 29th April I then received a call from Matthew who informed me that the claim will not be processed and paid because the debit order for the month of April was unpaid and because the event occurred after the debit order date then there will be no payment.<br> I called again with my sister and uncle and even went to the offices at Ghandi Square and was not assisted at all. We were told that according to your records the debit order date is the 25th of each month but my sister is not at all aware of that cause when she took up the policy she requested that the debit order date should be the 30th but now Clientele are not aware of that.<br> Can someone at Clientele please contact me and provide call recordings for the sale of funeral policy.