lN
lungstar N
1 reviews | Active since Dec 2018
12 Dec 2018, 14:41
Complaint
Good day all
I have received an SMS and this irate me. It is written as follows: Dear client, your debit order will go off ealier this month due to public holidays. Please ensure that there are enough funds in your bank account to continue enjoying full cover. Regards, Clientele.
Can you please stop sending me SMS's. I'm not covered by Clientele ( ********** 000). i"m not in connection with your company or with your establishment.
Lungisani Ncube
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
12 Dec 2018, 15:22We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Best regards,
Clientele Life's reply12 Dec 2018, 15:22
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Best regards,
lN
lungstar N's updateReviewer Update
12 Dec 2018, 16:46I just got missed calls from Clientele. I'm currectly busy... I don't want SMS's from your organisation. I have provided enough details for you to block your SMS's . I'm not insured by your insurance!!!!
**********
lN
lungstar N's update12 Dec 2018, 16:46
Reviewer Update
I just got missed calls from Clientele. I'm currectly busy... I don't want SMS's from your organisation. I have provided enough details for you to block your SMS's . I'm not insured by your insurance!!!!
**********
Clientele Life's replyOfficial
14 Dec 2018, 12:29Dear lungstar N
Thank you for raising your concerns with us. Kindly note that we performed an investigation and we could identify that you previously had a policy with us however the policy has not been active since 2015, as a result the SMS might have generated to your number in error.
As per your request we have removed your details from our database and we would like to take this opportunity to apologize for any inconvenience that this might have caused.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Siphesihle Rodolo Service Recovery Specialist
Thank you for raising your concerns with us. Kindly note that we performed an investigation and we could identify that you previously had a policy with us however the policy has not been active since 2015, as a result the SMS might have generated to your number in error.
As per your request we have removed your details from our database and we would like to take this opportunity to apologize for any inconvenience that this might have caused.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Siphesihle Rodolo Service Recovery Specialist
Best regards,
Clientele Life's reply14 Dec 2018, 12:29
Official
Dear lungstar N
Thank you for raising your concerns with us. Kindly note that we performed an investigation and we could identify that you previously had a policy with us however the policy has not been active since 2015, as a result the SMS might have generated to your number in error.
As per your request we have removed your details from our database and we would like to take this opportunity to apologize for any inconvenience that this might have caused.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Siphesihle Rodolo Service Recovery Specialist
Thank you for raising your concerns with us. Kindly note that we performed an investigation and we could identify that you previously had a policy with us however the policy has not been active since 2015, as a result the SMS might have generated to your number in error.
As per your request we have removed your details from our database and we would like to take this opportunity to apologize for any inconvenience that this might have caused.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Siphesihle Rodolo Service Recovery Specialist
Best regards,
lN
lungstar N's updateReviewer Update
24 Dec 2018, 13:06Good day Siphesihle
I trust that all is well,
Thank you for your effort and to further investigate my complaint. As you have explained above, I believe that I will be not receiving any SMS"s again.
Have good day
lN
lungstar N's update24 Dec 2018, 13:06
Reviewer Update
Good day Siphesihle
I trust that all is well,
Thank you for your effort and to further investigate my complaint. As you have explained above, I believe that I will be not receiving any SMS"s again.
Have good day