CK
Conran K
1 reviews | Active since Mar 2021
03 Apr 2021, 18:48
Complaint
A clientele agent once made me apply for clientele and join ,after some time they started taking my money from my account. I now want to cancel get my money back but I don't know what to do
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
06 Apr 2021, 12:42Dear Conran K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply06 Apr 2021, 12:42
Official
Dear Conran K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
30 Apr 2021, 11:12Dear Conran K,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback. It was found that you provide your personal details to our consultant and authorised the policy to be debited from your bank account. You requested to cancel the policy and the way forward was discussed. The escalation process has been sent to your cell number and should you require further assistance please feel free to contact us. Kind Regards,
Market Conduct Team
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback. It was found that you provide your personal details to our consultant and authorised the policy to be debited from your bank account. You requested to cancel the policy and the way forward was discussed. The escalation process has been sent to your cell number and should you require further assistance please feel free to contact us. Kind Regards,
Market Conduct Team
Clientele Life's reply30 Apr 2021, 11:12
Official
Dear Conran K,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback. It was found that you provide your personal details to our consultant and authorised the policy to be debited from your bank account. You requested to cancel the policy and the way forward was discussed. The escalation process has been sent to your cell number and should you require further assistance please feel free to contact us. Kind Regards,
Market Conduct Team
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback. It was found that you provide your personal details to our consultant and authorised the policy to be debited from your bank account. You requested to cancel the policy and the way forward was discussed. The escalation process has been sent to your cell number and should you require further assistance please feel free to contact us. Kind Regards,
Market Conduct Team