ZS
Zanele S
1 reviews | Active since Oct 2025
07 Oct 2025, 16:16
Complain on Clientele Perks
I cancelled the clientele perks long time ago but they keep taking my money. I call them they drop the call 3 times today. No response on emails no response on whatsapp app. I want my money back today.
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
08 Oct 2025, 10:07Dear Zanele S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply08 Oct 2025, 10:07
Official
Dear Zanele S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
08 Oct 2025, 15:50Dear Zanele S,
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with you, we have assisted with the cancellation of your Clientele Perks Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with you, we have assisted with the cancellation of your Clientele Perks Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
Clientele Life's reply08 Oct 2025, 15:50
Official
Dear Zanele S,
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with you, we have assisted with the cancellation of your Clientele Perks Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with you, we have assisted with the cancellation of your Clientele Perks Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
Clientele Life's replyOfficial
15 Oct 2025, 10:13Dear Zanele S, It is our pleasure to address your concerns raised. We apologize for any inconvenience that this may have caused. Our records indicates that feedback was provided to you regarding your complaint CER795831 and that there is no refund due. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's reply15 Oct 2025, 10:13
Official
Dear Zanele S, It is our pleasure to address your concerns raised. We apologize for any inconvenience that this may have caused. Our records indicates that feedback was provided to you regarding your complaint CER795831 and that there is no refund due. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life