BS
Belinda S
1 reviews | Active since Oct 2021
10 Dec 2025, 12:16
Complain
I send a cancellation email to Clientéle on the 1st of December and know they telling me I can't cancel because my period is gone, and they can't give me my money back so there is no refund
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
10 Dec 2025, 12:18Dear Belinda S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply10 Dec 2025, 12:18
Official
Dear Belinda S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
10 Dec 2025, 15:42Dear Belinda S, We confirm that we made contact with you to assist and provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with you, we have confirmed that your Clientele Health Event Life Plan is cancelled. The cancellation letter is sent to the email address we have on record.
We have further have explained there is no refund as the policy was cancelled after the cooling off period.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
We have further have explained there is no refund as the policy was cancelled after the cooling off period.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
Clientele Life's reply10 Dec 2025, 15:42
Official
Dear Belinda S, We confirm that we made contact with you to assist and provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with you, we have confirmed that your Clientele Health Event Life Plan is cancelled. The cancellation letter is sent to the email address we have on record.
We have further have explained there is no refund as the policy was cancelled after the cooling off period.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
We have further have explained there is no refund as the policy was cancelled after the cooling off period.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life