NM
Nhlalwenhle M
1 reviews | Active since Oct 2023
17 Oct 2023, 19:30
Complain
I have a problem with clientele, they always deduct my money on my bank account everymonth. I've tried to cancel there life cover but they continued with there deduction
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
18 Oct 2023, 09:02Dear Nhlalwenhle M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply18 Oct 2023, 09:02
Official
Dear Nhlalwenhle M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
NM
Nhlalwenhle M's updateReviewer Update
18 Oct 2023, 09:41I've received a call today from clientele life, I've tried everything, but it doesn't work.
NM
Nhlalwenhle M's update18 Oct 2023, 09:41
Reviewer Update
I've received a call today from clientele life, I've tried everything, but it doesn't work.
NM
Nhlalwenhle M's updateReviewer Update
18 Oct 2023, 09:44I'm student, the problem they even took my school fees money last month.
NM
Nhlalwenhle M's update18 Oct 2023, 09:44
Reviewer Update
I'm student, the problem they even took my school fees money last month.
NM
Nhlalwenhle M's updateReviewer Update
18 Oct 2023, 09:55Can you please help I need to pay school fees, I even got kicked out at school today due to this situation of clientele.I need to sue them i am tired .they are giving wrong email address
NM
Nhlalwenhle M's update18 Oct 2023, 09:55
Reviewer Update
Can you please help I need to pay school fees, I even got kicked out at school today due to this situation of clientele.I need to sue them i am tired .they are giving wrong email address
Clientele Life's replyOfficial
18 Oct 2023, 10:34 Dear Nhlalwenhle M, We confirm that we contacted you to provide feedback regarding the concerns raised.
As discussed during our telephone conversation, an investigation was done and there is no proof of a cancellation request before the 17 of October 2023.
Please note that the debit order will be cancelled given 31 days’ notice. Any premium debited in this period may not be refunded and is determined by the regular debit date.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life
As discussed during our telephone conversation, an investigation was done and there is no proof of a cancellation request before the 17 of October 2023.
Please note that the debit order will be cancelled given 31 days’ notice. Any premium debited in this period may not be refunded and is determined by the regular debit date.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life
Clientele Life's reply18 Oct 2023, 10:34
Official
Dear Nhlalwenhle M, We confirm that we contacted you to provide feedback regarding the concerns raised.
As discussed during our telephone conversation, an investigation was done and there is no proof of a cancellation request before the 17 of October 2023.
Please note that the debit order will be cancelled given 31 days’ notice. Any premium debited in this period may not be refunded and is determined by the regular debit date.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life
As discussed during our telephone conversation, an investigation was done and there is no proof of a cancellation request before the 17 of October 2023.
Please note that the debit order will be cancelled given 31 days’ notice. Any premium debited in this period may not be refunded and is determined by the regular debit date.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life