Complain

I'm Thabo Tapi my *** I join clientele life cover for years now I open a 2 policy me ND my brother I pay R395. 67 every month on March the company was closed bec of lockdown for 5 months. So I send a email to them showing them the litter I was given my my employee. Thy didn't call me or email me back. So this mouth I give them a call to ask abt my policy that everything is going well or wht needed from me or what to do. No one pick up. So I send a email. To them so the response tell me thy Wil be back at me after 48 hours. They call me back after 6 days. OK I ask the lady so wht is going on with my policy what cn I do. The lady said to me I must start are fresh. I said to her but I did send u the email to tell I'm out of work for I Wil come back at level 1.she say thy didn't get any litter from me I said I did I can even send the copy of is ND the date time whn did I send it. Bec u cnt tell me after so many years I was paying my policy tht now u tell me I must start are frash no way. Then she says cn I send tht email I'm tlk about. Thy I did send it some day. Still now the clientele haven't call me.