Complain

 Good Day
 
Thank you for raising your concerns and bringing this matter to our attention.  At the outset we would like to apologise for any inconvenience this may have caused.
It is important to note that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
 
As per your request we have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices.

Please note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
 
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.
 
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
 
 Kind Regards,  Lindiwe Mabizela Service Recovery Specialist