COMPLAIN

good day

I'm complaining on behalf of my father(pensioner)what your company is doing is not right especially now that most people are affect by covid 19 and they have loss their source of income.

on the 12 June 2020 i emailed enca*****t form including necessary documents that was requested form my father for his policy and i received auto reply to confirm receipt but when ever my father calls to following up,they always tell him the never receive documents and he must resend.

can someone look up on this query urgently and provide us feedback REF NO: E***9.