LL
Letitia L
1 reviews | Active since Jun 2018
01 Feb 2024, 10:53
*********** COMPANY PEOPLE SHOULD REPORT THIS COMPANY THEY ARE REAL ****MERS
Worse decision!!! I have cancelled my funeral policy and have reference numbers and names of the people I spoke to I was told to just send an email cancelling my policy after cancelling it on the clientele whatsapp which I did and to my surprise they debited my account again!!! what ******* is that I want my money back, you are dealing with *********** people that just apologize but they do not rectify it... I would like money refunded and want nothing to do with clientele at all... debiting my account whenever they feel like it, I have proof cancelling my account and still debiting my account!! Online says " if you have not claimed from your funeral policy you even get your premiums back" but I know that is a lie so for now I have cancelled my funeral policy I just want my premium back that you debited without any problems....
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
01 Feb 2024, 11:51Dear Letitia L
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's reply01 Feb 2024, 11:51
Official
Dear Letitia L
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
01 Feb 2024, 13:51Dear Letitia L,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Ultimate Dignity Plan.
We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life
Clientele Life's reply01 Feb 2024, 13:51
Official
Dear Letitia L,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Ultimate Dignity Plan.
We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life
LL
Letitia L's updateReviewer Update
02 Feb 2024, 15:08Good day Lindo,
Thank you for resolving my query and your apologetic approach.
Much appreciated.
Thank you for resolving my query and your apologetic approach.
Much appreciated.
LL
Letitia L's update02 Feb 2024, 15:08
Reviewer Update
Good day Lindo,
Thank you for resolving my query and your apologetic approach.
Much appreciated.
Thank you for resolving my query and your apologetic approach.
Much appreciated.
Clientele Life's replyOfficial
03 Feb 2024, 11:53Dear Letitia L,
Thank you for raising your concerns with us.
At the outset, we would like to apologize for the delay and inconvenience experienced.
At the outset, we would like to apologize for the delay and inconvenience experienced.
As we discussed over the phone, we have cancelled your Clientele Ultimate Dignity Plan and will refund the December and January premiums. Payment of the refund will be processed within 24 to 72 business hours.
It is unfortunate that you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact us, and we will gladly welcome you back as a valued client.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life's reply03 Feb 2024, 11:53
Official
Dear Letitia L,
Thank you for raising your concerns with us.
At the outset, we would like to apologize for the delay and inconvenience experienced.
At the outset, we would like to apologize for the delay and inconvenience experienced.
As we discussed over the phone, we have cancelled your Clientele Ultimate Dignity Plan and will refund the December and January premiums. Payment of the refund will be processed within 24 to 72 business hours.
It is unfortunate that you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact us, and we will gladly welcome you back as a valued client.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist