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DJCP
Daniel Jacobus Christoffel Putter

1 reviews | Active since Oct 2024

31 Oct 2024, 12:30

Company on the verge of collapse it seems

*********** staff, basically useless. They never reply to enquiries, have not received my Cashback on 2 policies one last year and this year also nothing. Kept being told they will do but 2 months has gone past without any payment being made

0
Replies (3)
Clientele Life
Clientele Life's reply31 Oct 2024, 13:11
Official
Dear Daniel jacobus christoffel P
  
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
      
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
               
Yours sincerely, 

Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
Clientele Life
Clientele Life's reply31 Oct 2024, 15:28
Official
 Dear  Daniel Jacobus Christoffel Putter ,
  
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Premium Hospital Cash Back Plan. 
 
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. 
 
Please be informed that we will contact you again to assist you further regarding your complaint. 
 
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. 
 
Yours sincerely, 
 
Maria Mokhuabane 
Service Support Specialist 
Clientele Life 
Clientele Life
Clientele Life's reply01 Nov 2024, 15:47
Official
Dear Daniel Jacobus Christoffel Putter , 
 
Thank you for raising your concerns with us. 
 
We refer to the above and acknowledge receipt of your Hello Peter complaint reference CER771986, regarding your Clientele Premium Hospital Plan- policy number ***. 
 
Please note that your cash back payment has been processed today and the funds should reflect in her bank account tomorrow. Furthermore, cash back was paid on your Lasting Dignity Cash Back Plan on 23 May 2024. 
 
We sincerely apologize for the delay and any inconvenience that this may have caused you. 
 
We trust you find this in order, however should you require any further assistance please feel free to contact us again. 
 
 
Yours sincerely, 
Maria Mokhuabane 
Service Support Specialist 
Clientele Life