************ Company

Dear Kelebogile M,  Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.  We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.  Please be informed that we will contact you again to assist you further regarding your complaint.  We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.  Yours sincerely,  Maria MokhuabaneService Support Specialist Clientele Life

Dear Kelebogile M,  Thank you for raising your concerns with us.   We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.  Please be informed that your policy was cancelled upon your request on 27 September 2024. Kindly note that the document you have received a couple of minutes after you have received the cancellation letter, was ignited by policy maintenance done on the policy before the cancellation – therefore the automated, updated document you have received was delayed.  Furthermore, I assured you that your Clientele Perks Plan has not been reinstated and it remains cancelled since 27 September 2024.  We sincerely apologize for the misunderstanding any inconvenience that this may have caused you.  We trust you find this in order, however should you require any further assistance please feel free to contact us again.  Yours sincerely,  Maria Mokhuabane Service Support Specialist Clientele Life