TZ
Tsietsi Z
1 reviews | Active since Aug 2016
11 May 2025, 10:48
Clueless Lerato Putuku
I want my money, you *****ed me my money and you cant give me answers of what and why you took my money. Ref CER784642 spoke to Lerato Putuku who i called and she was clueless never investigate just told me I'm responsible, with no facts presented or evidence I told them of their ***** she was useless still waiting for a call from her superior which I doubt I will ever get cause I received a text advising me contact Independent Arbitrator, with whose airtime should I use as I have used over R200 airtime trying to get my R320 I guess I should use the last R120 airtime then I would have used twice the amount. G
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Clientele Life's replyOfficial
12 May 2025, 09:08Dear Tsietsi Z,
We confirm that the Market Conduct Department made contact with you to provide feedback regarding the concerns raised.
The escalation process has been discussed should you not be satisfied with the outcome of your complaint. You can direct your complaint to the Complaints Arbitrator to the email address ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
We confirm that the Market Conduct Department made contact with you to provide feedback regarding the concerns raised.
The escalation process has been discussed should you not be satisfied with the outcome of your complaint. You can direct your complaint to the Complaints Arbitrator to the email address ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life's reply12 May 2025, 09:08
Official
Dear Tsietsi Z,
We confirm that the Market Conduct Department made contact with you to provide feedback regarding the concerns raised.
The escalation process has been discussed should you not be satisfied with the outcome of your complaint. You can direct your complaint to the Complaints Arbitrator to the email address ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
We confirm that the Market Conduct Department made contact with you to provide feedback regarding the concerns raised.
The escalation process has been discussed should you not be satisfied with the outcome of your complaint. You can direct your complaint to the Complaints Arbitrator to the email address ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life