EP
Esna P
1 reviews | Active since Sept 2016
12 Dec 2022, 11:56
Closing Claim - Ignoring Correspondence
My father had a cancer policy with Clientele, we were unable to claim, as the hospital does not want to release the reports Clientele requires without an executor letter - which, after 2 years, we still have not received. Clientele sent a message to say if the documents are not issued within 45 days, the claim will be closed and not paid out. I have tried calling numerous times, sent emails, all unanswered. I cannot force the court to supply a letter, and Clientele cannot refuse to pay out when I do receive the documents and are able to forward it to them. It would just be so nice to actually speak to someone or receive feedback. This is highly unprofessional.
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Replies (3)
Clientele Life's replyOfficial
12 Dec 2022, 13:09Dear Esna D
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply12 Dec 2022, 13:09
Official
Dear Esna D
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
EP
Esna P's updateReviewer Update
20 Jan 2023, 10:28Good day,
No surprise here hey, still no response or feedback from Clientele. That is of course besides for the email claiming since their sms they have not received any correspondence from us at all and are now closing the case. So Clientele is conveniently ignoring all the calls I made to them, the emails I sent and even this report in order to close this claim.
The moment I receive the documentation required to claim for the policy my father paid for, I will open another claim and do expect Clientele to treat it accordingly.
No surprise here hey, still no response or feedback from Clientele. That is of course besides for the email claiming since their sms they have not received any correspondence from us at all and are now closing the case. So Clientele is conveniently ignoring all the calls I made to them, the emails I sent and even this report in order to close this claim.
The moment I receive the documentation required to claim for the policy my father paid for, I will open another claim and do expect Clientele to treat it accordingly.
EP
Esna P's update20 Jan 2023, 10:28
Reviewer Update
Good day,
No surprise here hey, still no response or feedback from Clientele. That is of course besides for the email claiming since their sms they have not received any correspondence from us at all and are now closing the case. So Clientele is conveniently ignoring all the calls I made to them, the emails I sent and even this report in order to close this claim.
The moment I receive the documentation required to claim for the policy my father paid for, I will open another claim and do expect Clientele to treat it accordingly.
No surprise here hey, still no response or feedback from Clientele. That is of course besides for the email claiming since their sms they have not received any correspondence from us at all and are now closing the case. So Clientele is conveniently ignoring all the calls I made to them, the emails I sent and even this report in order to close this claim.
The moment I receive the documentation required to claim for the policy my father paid for, I will open another claim and do expect Clientele to treat it accordingly.
Clientele Life's replyOfficial
23 Jan 2023, 15:58Dear Esna D,
At the outset, we would like to take this opportunity to pass our condolences to you and your family.
Please be informed that we can only be able to assess the claim upon receipt of the required documents. Kindly note that we have a period in which we give you a chance to get the relevant documents for the assessment, however in this case the claim has been awaiting documents for close to two years.
If you are able to get any of the supporting documents urgently kindly, send them to us for assessment.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings
We trust that this is all you require at this time, should you need any further assistance in this regard please feel free to contact us again.
Yours sincerely,
Claims Team
At the outset, we would like to take this opportunity to pass our condolences to you and your family.
Please be informed that we can only be able to assess the claim upon receipt of the required documents. Kindly note that we have a period in which we give you a chance to get the relevant documents for the assessment, however in this case the claim has been awaiting documents for close to two years.
If you are able to get any of the supporting documents urgently kindly, send them to us for assessment.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings
We trust that this is all you require at this time, should you need any further assistance in this regard please feel free to contact us again.
Yours sincerely,
Claims Team
Clientele Life's reply23 Jan 2023, 15:58
Official
Dear Esna D,
At the outset, we would like to take this opportunity to pass our condolences to you and your family.
Please be informed that we can only be able to assess the claim upon receipt of the required documents. Kindly note that we have a period in which we give you a chance to get the relevant documents for the assessment, however in this case the claim has been awaiting documents for close to two years.
If you are able to get any of the supporting documents urgently kindly, send them to us for assessment.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings
We trust that this is all you require at this time, should you need any further assistance in this regard please feel free to contact us again.
Yours sincerely,
Claims Team
At the outset, we would like to take this opportunity to pass our condolences to you and your family.
Please be informed that we can only be able to assess the claim upon receipt of the required documents. Kindly note that we have a period in which we give you a chance to get the relevant documents for the assessment, however in this case the claim has been awaiting documents for close to two years.
If you are able to get any of the supporting documents urgently kindly, send them to us for assessment.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings
We trust that this is all you require at this time, should you need any further assistance in this regard please feel free to contact us again.
Yours sincerely,
Claims Team