J
Joseph

1 reviews | Active since May 2026

25 May 2026, 10:06

Clintele legal strug...

Clintele legal struggle to satisfy and deliver proper customer service

0
Replies (2)
Clientele Life
Clientele Life's reply25 May 2026, 10:13
Official
Dear Joseph,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation and further assistance. 

Yours sincerely, 

Market Conduct 
Clientele Life
Clientele Life's reply25 May 2026, 12:00
Official
Dear Joseph,

Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.

At the outset, we would like to apologize for the delay and inconvenience you may have experienced.  As per our telephonic discussion, we confirm that the policy was cancelled. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. Please note that the letter confirming your policy cancellation has been sent to the email address you provided during our telephone conversation.  We would like to apologize for the delay and the inconvenience caused.

In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***.  The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.

We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.

Yours sincerely,

Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life