VM
Vucci M
1 reviews | Active since Sept 2018
01 Oct 2021, 13:40
Clintele Debit order
Clintele life Bausch been debiting my Capitec account for the past 3 months and I cannot reverse the debit and neither can I get a hold of them as the call always depletes my airtime, all I want is my money back and to cancel any future debits thru might have on my account
*** Vusi
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Replies (4)
Clientele Life's replyOfficial
01 Oct 2021, 14:16Dear Vucci M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's reply01 Oct 2021, 14:16
Official
Dear Vucci M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's replyOfficial
01 Oct 2021, 14:49 Vucci Mkhwa**** At the outset, I would like to take this opportunity to apologize for the inconvenience caused by the information provided. I have since confirmed the process of adding members to the policy and also logged a query with our Compliance department to listen to the sales call and feedback will be provided as per the turnaround time confirmed on today’s call. I trust you find this in order, However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance
Best regards,
Clientele Life's reply01 Oct 2021, 14:49
Official
Vucci Mkhwa**** At the outset, I would like to take this opportunity to apologize for the inconvenience caused by the information provided. I have since confirmed the process of adding members to the policy and also logged a query with our Compliance department to listen to the sales call and feedback will be provided as per the turnaround time confirmed on today’s call. I trust you find this in order, However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance
Best regards,
VM
Vucci M's updateReviewer Update
19 Oct 2021, 07:32It been 3 weeks now and no feedback from clientele or communication pending my query , they called and promised to get back to me but to no avail did they return with constructive feedback.
VM
Vucci M's update19 Oct 2021, 07:32
Reviewer Update
It been 3 weeks now and no feedback from clientele or communication pending my query , they called and promised to get back to me but to no avail did they return with constructive feedback.
Clientele Life's replyOfficial
27 Oct 2021, 10:14 Dear Vucci M,
Thank you for raising your concerns and bringing this matter to our attention. At the outset, we would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. We confirm that we have assessed the call between yourself and our sales consultant and by now our Investigator (Mbali Shezi ) contacted you with the necessary feedback. We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us again. Kind regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. At the outset, we would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. We confirm that we have assessed the call between yourself and our sales consultant and by now our Investigator (Mbali Shezi ) contacted you with the necessary feedback. We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us again. Kind regards,
Market Conduct
Best regards,
Clientele Life's reply27 Oct 2021, 10:14
Official
Dear Vucci M,
Thank you for raising your concerns and bringing this matter to our attention. At the outset, we would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. We confirm that we have assessed the call between yourself and our sales consultant and by now our Investigator (Mbali Shezi ) contacted you with the necessary feedback. We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us again. Kind regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. At the outset, we would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. We confirm that we have assessed the call between yourself and our sales consultant and by now our Investigator (Mbali Shezi ) contacted you with the necessary feedback. We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us again. Kind regards,
Market Conduct
Best regards,