Clintele **** and *****

On the 25th of April my account was debited twice amount of R332 by Clintele. On the 30th April When i called them and demanded refund i was told they cant refund me because i have a fineral policy with them and i have joined it on the 6th February 2025 so wont be able to refund me because the policy is over 31 days. The agent said she will log a complaint on my behalf and she hung up on me.

I called again on 6 May 2025 following up on the call since i did not receive any reference number for the call or the complain only to find out the complain or call was never logged or escalated, the agent logged a complaint for me on the day.

Yesterday 13th May 2025 i received a call from clintele telling me that they wont refund me because i have a policy with them. I then requested the application form and to my surprise on the application form i found the following: 1. The policy is for Samue Nare and i am Samuel Moshoauba. 2. It is an individual funeral policy and i have kids. 3. The signature on the form is not mine. 4. Beneficiary is my sibbling who happen to be Mpho Nare. I dont know her. All i want is for them to redund me period.