MD
Mathibela D
1 reviews | Active since Nov 2020
23 Nov 2020, 03:57
Clintel
The lady just said she is checking if I qualify for their orferes since I'm a student, but later I gt their massgr saying "thnk you for joining" n they depited R251. I want to cancel this and I wnt my money back
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Replies (2)
Clientele Life's replyOfficial
23 Nov 2020, 09:44Dear Mathibela D,
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's reply23 Nov 2020, 09:44
Official
Dear Mathibela D,
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's replyOfficial
07 Dec 2020, 09:27Dear Mathibela D,
We acknowledge receipt of your complaint and would like to sincerely apologise for the service rendered by our sales consultant, and for any inconvenience this may have caused you. We confirm that we have assessed the complaint and found that you signed up through our Broker department, however, you were not satisfied with the plan and request to cancel. The refund process was discussed and you confirmed that you were happy with the outcome. We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again. Kind regards, Market Conduct
We acknowledge receipt of your complaint and would like to sincerely apologise for the service rendered by our sales consultant, and for any inconvenience this may have caused you. We confirm that we have assessed the complaint and found that you signed up through our Broker department, however, you were not satisfied with the plan and request to cancel. The refund process was discussed and you confirmed that you were happy with the outcome. We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again. Kind regards, Market Conduct
Best regards,
Clientele Life's reply07 Dec 2020, 09:27
Official
Dear Mathibela D,
We acknowledge receipt of your complaint and would like to sincerely apologise for the service rendered by our sales consultant, and for any inconvenience this may have caused you. We confirm that we have assessed the complaint and found that you signed up through our Broker department, however, you were not satisfied with the plan and request to cancel. The refund process was discussed and you confirmed that you were happy with the outcome. We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again. Kind regards, Market Conduct
We acknowledge receipt of your complaint and would like to sincerely apologise for the service rendered by our sales consultant, and for any inconvenience this may have caused you. We confirm that we have assessed the complaint and found that you signed up through our Broker department, however, you were not satisfied with the plan and request to cancel. The refund process was discussed and you confirmed that you were happy with the outcome. We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again. Kind regards, Market Conduct
Best regards,