1 reviews | Active since Nov 2016
Clientle...what a *******!!
<p>So please DO NOT expect compassion and understanding when dealing with Clientle....you stand a better chance winning the lottery....without actually playing!</p> <p>I was retrenched and they have no options available except for me to forfeit a life policy and funeral plan after I have been paying for years!</p> <p>No they cannot put it on hold....or reduce the payment or pay you out a percentage so that you don't lose the thousands you have already paid....every year the premiums increased to the point where the payout no longer offsets the contribution....then they refuse to budge....why are they allowed to get away with this???</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our discussion, the necessary feedback has been provided regarding your concerns raised.
We have confirmed that the policies you have are whole-life assurance plans which are designed to pay out a lump sum amount in the event of the insured person’s death. Each monthly premium is paid individually for the risk that Clientèle Life carries for the Life Assured for that month. Should the policies lapse or be cancelled, all benefits cease and premiums paid under the policy are not refundable, as the policy provided cover for the months in which premiums were received.
We have since offered you alternative options available which can assist you in retaining your policies, as discussed we will await a response from you regarding further steps moving forward.
I trust you will find this in order and that your query has been resolved, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our discussion, the necessary feedback has been provided regarding your concerns raised.
We have confirmed that the policies you have are whole-life assurance plans which are designed to pay out a lump sum amount in the event of the insured person’s death. Each monthly premium is paid individually for the risk that Clientèle Life carries for the Life Assured for that month. Should the policies lapse or be cancelled, all benefits cease and premiums paid under the policy are not refundable, as the policy provided cover for the months in which premiums were received.
We have since offered you alternative options available which can assist you in retaining your policies, as discussed we will await a response from you regarding further steps moving forward.
I trust you will find this in order and that your query has been resolved, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist
Well I am left with a one month reprive afterhaving paid for over 10 years...so the one month will give me an poortuiniy to for a company that actually understands the challenges I face and willing to go the extra mile.
Well I am left with a one month reprive afterhaving paid for over 10 years...so the one month will give me an poortuiniy to for a company that actually understands the challenges I face and willing to go the extra mile.