Clientelle robbing people

Good morning

I'm writing this very disappointed in Clientele. Feb I took a funeral cover for my family and siblings after they sent me an sms saying R285 for up to 13 people. I rep**** yes and I was so specific to the consultant that I want him to quote me of which he did R285 for R20000 for 13 people. I added R20 for the benefits. to my surprise when the paperwork was posted only end of April I have 5 people not 13 like the guy told me. I called Clientele they asked for 5 working days of which I did gave to them but after 7 working days I called again as I was given a reference number for investigation which is CER548330 but I was told it will take 4 weeks now. I requested recordings for my insurance as they always say if you want the recordings you may request. to my surprise I was told I must pay for those recording if I want to listen to them. I'm so disgusted with clientele for the past 3 month I thought I was paying for my 13 people we discussed on the call only to find I'm paying for 5 and worse those 5 people are cover at Assupol and I'm paying R124 for them why would I want to pay R305 for 5 people for the same amount of cover? I want Clientelle to refund me for the past 3 month as I wasn't paying for what we agreed on. I will never trust Clientelle again. I heard about them from my cousin after they refuse to pay hospital benefits because the hospital he used was not on their network but I gave them benefit of the doubt I regret it.